A Comprehensive Guide To Aerie Return Policy

Shopping at Aerie can be an exciting experience, filled with stylish choices and comfortable pieces that make you feel great. However, it’s essential to understand the Aerie return policy to ensure you can shop with confidence. Knowing the ins and outs of returns can save you time and stress, allowing you to focus on finding the perfect outfit. Aerie, a popular lingerie and lifestyle brand under the American Eagle Outfitters umbrella, offers a range of products from bras and underwear to activewear and loungewear. But what happens if you change your mind, or if an item doesn’t fit just right? Understanding the Aerie return policy will empower you to make informed decisions and enhance your shopping experience.

In this guide, we aim to clarify any confusion surrounding the Aerie return policy. We’ll explore the specifics of how to return items, what conditions apply, and any exceptions you should be aware of. Whether you’re a first-time shopper or a seasoned Aerie fan, having a grasp of the return policy can help ensure your satisfaction with every purchase.

From the moment you step into an Aerie store or click through their website, knowing the ins and outs of the Aerie return policy can greatly impact your shopping journey. So, let’s dive in and discover everything you need to know about returns at Aerie!

What is the Aerie Return Policy?

The Aerie return policy is designed to provide customers with a straightforward and hassle-free experience when it comes to returning items. Aerie allows returns on items within 60 days of purchase, provided they are unworn, unwashed, with tags attached, and in their original packaging. Items that are marked as final sale are not eligible for return.

How Do I Return Items to Aerie?

Returning items to Aerie can be done either in-store or online, depending on your preference. Here’s a breakdown of the process:

• In-Store Returns: Simply visit your nearest Aerie location with the item you wish to return along with your receipt or order confirmation. The store associates will assist you with the return process.
• Online Returns: To return items purchased online, log into your account, go to your order history, and select the items you want to return. Follow the prompted steps to print a return shipping label and package your items securely.

Are There Any Exceptions to the Aerie Return Policy?

Yes, there are a few exceptions to be aware of when it comes to the Aerie return policy. Here are some key points:

• Final Sale Items: Items marked as final sale cannot be returned or exchanged.
• Swimwear: For hygiene reasons, swimwear must have the original tags attached to be eligible for return.
• Gift Returns: If you received an item as a gift, you can return it for a store credit or exchange.

What Should I Know About Aerie's Exchange Policy?

Aerie also offers a straightforward exchange policy. If you wish to exchange an item for a different size or color, you can do so either in-store or online. The process is similar to returning items, and it’s essential to ensure the item is eligible for exchange under the same conditions as a return. Remember to have your receipt or order confirmation handy to facilitate the exchange process.

How Long Does It Take to Process Returns?

When returning items to Aerie, you may wonder how long the process takes. In-store returns are typically processed immediately, while online returns may take several business days. Once Aerie receives your returned item, they generally process refunds within 5-7 business days. It's worth noting that the time it takes for the refund to appear on your original payment method can vary based on your bank or credit card company.

What Should I Do if My Return Is Denied?

If your return is denied at Aerie, it can be frustrating. However, it’s important to understand the reasons behind it. Common reasons for a denied return include:

• Items returned outside of the 60-day window.
• Items that show signs of wear or have been washed.
• Missing tags or original packaging.

If you believe your return was denied in error, it’s advisable to reach out to Aerie customer service for assistance. They may be able to review your case and provide a resolution.

How Can I Contact Aerie Customer Service for Return Issues?

If you have questions or concerns about the Aerie return policy, contacting customer service is an excellent way to get the assistance you need. You can reach Aerie customer service through the following methods:

• Phone: Call their customer service number for immediate assistance.
• Email: Send an email detailing your issue, and a representative will respond within a few business days.
• Live Chat: Aerie's website often features a live chat option for quick queries.

Can I Return Sale Items at Aerie?

Yes, you can return sale items at Aerie, as long as they meet the return policy conditions. It’s essential to check the specific details on the receipt or website to ensure that the item is not marked as final sale. Always keep receipt records, as they will be vital in processing your return efficiently.

Final Thoughts on the Aerie Return Policy

Understanding the Aerie return policy can greatly enhance your shopping experience. With a clear outline of return procedures, exceptions, and customer service options, you can shop confidently knowing that if something doesn't work out, there’s a straightforward way to make it right. Remember to keep your receipts, ensure items are in their original condition, and always check for any specific return guidelines associated with sale items. Happy shopping!

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